Customer Visiting Agent (CTB ERA) - Langkat, North Sumatra

Infomedia Nusantara is seeking a motivated and customer-focused Customer Visiting Agent (CTB ERA) to join our team in Langkat, North Sumatra. As a CTB, you will play a crucial role in maintaining and expanding our customer relationships by conducting regular visits to customer sites, understanding their needs, and providing timely solutions.

At Infomedia Nusantara, we are committed to delivering exceptional service and driving customer satisfaction. Our team is dedicated to providing the best solutions for our customers, and we believe that your proactive approach and strong communication skills will help us achieve our goals.

In this role, you will be responsible for visiting customer locations to understand their requirements, identify opportunities for improvement, and ensure that our products and services meet their expectations. You will also be responsible for building strong relationships with key customers, providing exceptional service, and driving customer loyalty.

📋 Tanggung Jawab Pekerjaan

• Conduct regular visits to customer sites to understand their needs and requirements.
• Identify opportunities for improvement and provide timely solutions to address customer concerns.
• Build and maintain strong relationships with key customers to drive customer loyalty and satisfaction.
• Provide exceptional service and support to customers, ensuring that their expectations are met or exceeded.
• Collaborate with the sales and marketing teams to identify new business opportunities and drive customer acquisition.
• Monitor customer satisfaction levels and provide feedback to the management team.
• Ensure that all customer interactions are documented and follow up on any outstanding issues.
• Stay up-to-date with industry trends and best practices to provide the best possible solutions to customers.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience as a Customer Visiting Agent or similar role in the telecommunications or media industry.
• Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with customers.
• Excellent problem-solving and analytical skills, with the ability to identify opportunities for improvement.
• Proactive and customer-focused approach, with a strong commitment to delivering exceptional service.
• Familiarity with CRM software, such as Salesforce or HubSpot, is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.
• Valid driver's license and reliable transportation.
• Ability to work in a remote and rural area, with occasional travel to customer sites.

🛠️ Keahlian

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