E-commerce Subject Matter Expert, SCommerce

Join Shopee as an E-commerce Subject Matter Expert and play a pivotal role in shaping the future of SCommerce in Bali. This is a unique opportunity to leverage your expertise in customer service and process improvement to drive operational excellence in one of Southeast Asia's leading e-commerce platforms. In this role, you'll work closely with cross-functional teams to ensure seamless operations and exceptional customer experiences across Shopee's vast marketplace.

Shopee, a subsidiary of Sea Limited, is a leading e-commerce platform in Southeast Asia, with a strong presence in Indonesia. With millions of products and a vast customer base, Shopee is committed to providing a seamless shopping experience for its users. As an E-commerce Subject Matter Expert in Bali, you'll be part of a dynamic team that is dedicated to improving processes, enhancing customer service, and driving operational efficiency.

Every day, you'll dive into the intricacies of e-commerce operations, from order fulfillment to customer support, using tools like Shopee's internal systems, CRM software, and analytics platforms. Your insights will be crucial in identifying areas for improvement and implementing best practices to ensure Shopee's operations run smoothly.

📋 Tanggung Jawab Pekerjaan

• Analyze and optimize e-commerce processes to enhance operational efficiency and customer satisfaction.
• Collaborate with cross-functional teams to identify and resolve operational issues.
• Develop and implement process improvements based on data-driven insights.
• Provide training and support to customer service teams to ensure high-quality service delivery.
• Monitor and report on key performance indicators (KPIs) to track the effectiveness of process improvements.
• Stay updated with industry trends and best practices in e-commerce operations.
• Work closely with the logistics and fulfillment teams to ensure timely and accurate order processing.
• Participate in continuous improvement initiatives to drive operational excellence.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum of 3 years of experience in e-commerce operations, customer service, or process improvement.
• Strong analytical and problem-solving skills with a data-driven approach.
• Excellent communication and interpersonal skills to work effectively with cross-functional teams.
• Proficiency in English, both written and spoken.
• Familiarity with e-commerce platforms and tools such as Shopee's internal systems, CRM software, and analytics platforms.
• Ability to work in a fast-paced, dynamic environment with a focus on continuous improvement.
• Strong attention to detail and a commitment to delivering high-quality results.

🛠️ Keahlian

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